Garden Store Policy

Some general freight cost figures for you to estimate with these items:

Each fountain shipped will be delivered by tractor trailer residential delivery--someone MUST be there to accept delivery!
Each fountain (or any other order) will be palletized.
Freight costs per pallet vary depending on destination--
*$110 for North East
*$190 for southern states
*$180 Mid West
*$220 West

*Each order will incur a lift gate charge of $50
*Each order will incur a packing charge of $48
*Each order will incur a residential charge which usually will be the minimum of $30

**Example - shipment to Northeast -
110.00 freight + 48.00 packing + 50.00 liftgate + 30.00 Residential Delivery fee = 238.00

These are the approximate costs for Residential Delivery for these items
You will receive an additional e-mail bill for the exact amount. We try to get the best price for each order.

E-MAIL FREIGHT QUESTIONS

Garden and Landcape Catalog merchandise is shipped to you directly from the manufacturer, artisan, grower, or publisher. We process and forward your order. In the case of custom crafted items, motorfreight items, or furniture, we cannot guarantee a specific delivery date for customer events, building schedules, or other exact deadlines.

General delivery time on featured merchandise is 2-6 weeks , 8 weeks for furniture, large fountains, stone statuary, and siteware. Some Shorea Garden furniture is boxed and available for immediate delivery, but requires assembly by the customer.

Any product purchased through our store arriving damaged or defective will be replaced provided damages or other defects are reported promptly. If merchandise arrives damaged, please retain it in its original packing materials and contact the Garden Store. Please do not attempt to repair, install, or utilize damaged or defective merchandise. We reserve the right to make timely corrections should shipments be erroneous or damaged. If a shipment error cannot be corrected in a reasonable period of time, a complete refund will be issued.

Orders of Custom Finished Furniture, Statuary, and Fountains are non-cancellable once entered into production. Refused shipments of furniture or any motorfreight item will be subject to all the shipping and handling charges plus a 25% re-stocking charge.

Ceramic Address Plaques which have been pre-assembled with the customer's requested numbers are non-returnable.

Catalog errors are neither intended as "false advertising" or as an irrevocable Contract for Sale of an item. Typographical and programming mistakes can occur- if you feel you have encountered an error in our commerce program, we apologize and will gladly make the corrections.

Our Privacy Statement: All customer information is kept absolutely confidential by Florida Plants Online Garden Store. We do not share our customer data and we do not send unsolicited e-mail or promotional materials.